Frequently Asked Questions
Our Frequently Asked Questions page is designed to give you quick, clear, and helpful answers to the queries we receive most often. Whether you’re staying with us, partnering with us, or exploring our services for the first time, this section provides straightforward guidance on everything from bookings and check-ins to corporate bookings and long-term stays. It’s the easiest way to find the information you need — all in one place. If you can’t find the answer you’re looking for, our team is always here to help.
Guest Stays & Booking FAQs
You can book directly through our website or via online travel agents like Airbnb, VRBO and Booking.com.
This is property specific however generally speaking check-in is from 3pm, and check-out is by 11am unless otherwise agreed or stated when booking.
Most of our properties include free parking — details are listed on each listing.
Most of our properties include free parking — details are listed on each listing.
Unfortunately, most of our properties are not pet-friendly. Check the specific listing or contact us before booking.
A full clean is included before check-in and after check-out. Mid-stay cleans can be arranged at an additional cost.
Yes, a refundable security deposit is required to cover any damages or breaches of house rules.
All our properties come with WiFi, fully equipped kitchens, fresh linens, toiletries, and smart TVs.
Contact our support team anytime — we aim to resolve issues promptly.
Extensions are possible depending on availability. Contact us as early as possible.
Property Management Service FAQs
We manage apartments and houses that have been turned into high quality serviced accommodations across the UK.
We currently manage properties across major UK cities including Nottingham, Birmingham, Coventry, Brighton, and more.
We take full control of day-to-day operations — marketing, guest communication, cleaning, maintenance, and revenue optimisation.
Our fees depend on the selected service package. We can provide a tailored quote after reviewing the property however generally this would be between 10-15% per property.
If not already furnished, we can fully furnish and stage the property for you.
Once we have access to the property, we can complete setup, photography, staging (if needed), and listing creation within 3–7 days, depending on readiness.
Landlords receive monthly income statements and performance updates directly to their email address.
We use ID verification, platform screening tools, and deposit checks to protect your property.
Our team coordinates and manages repairs with trusted contractors, keeping costs transparent.
We ensure compliance with STR insurance requirements and advise on appropriate cover.
Property Staging Service FAQs
Staging involves furnishing and styling your property to maximise visual appeal and value.
Yes — we provide complete staging solutions, including furniture, décor, and accessories.
Typically between 1–3 days depending on the size of the property.
Absolutely — we specialise in staging for short-term rental success.
Accordion Content
Pricing varies based on property size, style, and furniture requirements. We can provide a free quote after viewing the property.
Yes — the outright sale of all the items is included in your quote so all the furniture is yours to do as you please.
We can arrange removals if required, however this will come at and cost when we quote.
We offer modern, luxury, minimalist, and bespoke design styles tailored to your target market.
Yes — staged properties typically rent faster, photograph better, and command higher rates.